Because most of our products are custom fabricated upon the specifications selected - most orders may not be canceled or returned following purchase, with all such sales being final. If for some special circumstance a return or cancellation is approved, re-stocking charges apply. All Warehouse Dividers, swing doors and Solid Curtain products that require sewing, heat welding or die cutting are considered custom and are non-returnable (see full list below). Select strip curtain products and related materials are non-refundable (see details below).
When returning a Strip-Curtains product, freight charges are to be paid for by the customer unless an error was made by the factory (at which point we will issue a return label). In the event that a guaranteed shipment does not arrive on time (ie. UPS next day air guaranteed) the difference in delivery time can be refunded (ie. paid for overnight and received 2 days later). The customer may also return the product; however standard re-stocking fees apply.
- Uncut Rolls and Hardware (25% restock fee)
- High Speed Doors (50% restock fee)
- Air Curtains (35% restock fee)
- Strip Door Kits (including Replacement Strips/Curtains & hardware) or portions of are non-returnable
- Cut Rolls of Material (non-returnable)
- Warehouse Curtains and Solid Partitions (non-returnable)
- Swing Doors , Rigid, Solid, Impact (non-returnable)
IMPORTANT: If a returned item is damaged due to usage, acts of god, or negligence the item will not be eligible for a return. We also reserve the right to refuse the return if the original packaging is missing or damaged. You MUST contact firstname.lastname@example.org prior to returning an Item(s).
Products that have visible freight damage must be reported to the carrier and noted on the waybill upon delivery.
Products that have concealed damage (only visible after the product is opened) must be reported within 15 days with pictures submitted to customer service.
Any missing product must be reported within 7 days of order delivery via email. Pictures of box labels and or contents may be requested. Contact us if you have any additional issues.